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Inquires about accommodation

What are the check-in and check-out times?
Check-in starts at 3:00 pm, and check-out is by 11:00 am.
Can solo travelers stay as well?
Solo guests are welcome.
What should I know about staying with children?
Children age 5 or under who will be sleeping with their parents can stay for free.
We can supply cots and bed rails free of charge, so please contact us for any requirements.
Children between 6 and 11 will be charged child prices. The prices are different for each plan.
For details, please see the various accommodation plan pages.
Children 12 or above will be treated as adults.
Can I specify the building or room type I want to stay in?
Some plans allow you to specify the building you wish to stay in.
We have a range of different plans available, so feel free to contact us if you have any questions.
You can view the accommodation plans here.
What sort of amenities do you provide?
Shampoo, conditioner, hairbrushes, body soap, soap, yukata robes, razors, cotton buds, toothbrushes, hairdryers, slippers, bath towels and other towels, shower caps, and so on.
Do you have any non-smoking rooms?
We do. Please request one when you make your reservations.
Buildings that do not have non-smoking rooms use deodorizers.
*All of the guest rooms will become non-smoking from January 5th, 2015.
Can I use the internet?
Internet connection service by Free Wi-Fi is available at all the guest rooms and lobby.
There is also full wired LAN access in all guest rooms.
Do you have any private baths I can reserve?
We do. You are able to reserve private bathrooms to enjoy our natural hot spring.
Reservations are required, at 2,160 yen for 45 minutes.
Hours: 12:00 pm to 10:00 pm
Bathing time per group: On the hour until 45 minutes past the hour.
Is there a charge to use the indoor pool?
Hotel guests may use the pool free of charge. We offer free swimsuit rental, so please visit the cloak counter if you need one.
Can I see Mt. Fuji from the hotel?
The hotel does not offer views of Mt. Fuji. However there are many places around Hakone which provide excellent views of the mountain.
Can I get to Mt. Fuji?
You can get to Mt. Fuji from Hakone. However, it is not a very easy route.
Take the Hakone Tozan Railway or bus to Odawara Station.
Then take the Shinkansen from Odawara to Shin-Fuji Station.
Then take the bus to Mt. Fuji Fifth Stage from Shin-Fuji Station.
However there are only a few buses a day.
Access to Mt. Fuji is also closed in winter.
Can I get to Gotemba Premium Outlets?
Take the T (Togendai) or G (Gotenba) buses to Sengoku, then change to the bus for Gotemba Premium Outlets.
Do your staff speak any foreign languages?
We have permanent English-speaking staff.
We also have part-time staff who speak Chinese and Korean.

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359 Miyanoshita, Hakone-machi, Kanagawa-ken 250-0404, JAPAN
Tel: +81-460-82-2211
(office hours: 9:00 am to 8:00 pm)
Fax: +81-460-82-2210
Check-in/Check-out 15:00/11:00

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